(Engie was at work, but there weren't any customers coming in. Bored, he was about to start dismantling the phone to see how it works when he heard the call. At first, he was about to put the receiver back; it wasn't really a good thing to eavesdrop. But when he heard the young woman yelling in the background, he knew that it'd be even worse if he didn't try to help. So quickly, he calls back.)

Miss? I'm not sure what the whole story is, but you sound like you're in a world of hurt. Is there anythin' I can do for ya? I hate ta hear a young woman so upset.